Student Support
Elearning at Ulster has designed an online student induction and support programme to help students prepare for learning online, using WebCT. WebCT is the virtual learning environment (VLE), which the University of Ulster has chosen to use. You will gain access to this induction programme prior to beginning your studies.
As a distance-learning student you will receive support from a number of sources. You will be in contact with your tutors throughout your programme of study. This will be through online discussions, electronic mail, and, perhaps, face to face sessions. In addition, your learning will be supported by the Library and by Student Support personnel.
Support Wiki
Elearning at Ulster provides a support wiki for frequently asked questions and technical support.
Helpdesks
Elearning at Ulster provides student support with a variety of helpdesks:
- Elearning at Ulster Course Information: campusone_information@ulster.ac.uk
(use this email address for queries relating to course content)
- Elearning at Ulster Helpdesk: campusone@ulster.ac.uk
(use this email address for queries about the Elearning at Ulster website and non-WebCT technical support)
- WebCT Helpdesk: webcthelpdesk@ulster.ac.uk
(use this email address for queries regarding WebCT)
- Elearning at Ulster Student Telephone Helpdesk: 028 90 368686
Accessibility
We have compiled a general accessibility resource for students learning via the online environment of Elearning at Ulster courses - Accessibility Issues
Library Support
The University of Ulster Library is based on four campuses across Northern Ireland. The library offers services for off campus learners, to view details of these services and to view the library catalogue database, visit the Distance Learning section of the library website.